Refund policy
Refund Policy & 60-Day Money-Back Guarantee
We want buying from Pixlico to feel completely risk free. That is why every order is covered by our 60-Day Money-Back Guarantee and our Lifetime Hardware Warranty.
Review Growth Guarantee (double your reviews in 60 days)
If the number of Google reviews on your Google Business Profile has not at least doubled within 60 days of delivery, contact us within 90 days of delivery and we will refund the full purchase price. This claim window is 90 days, longer than the 60-day satisfaction window below, because the result can only be measured after day 60. This is a refund commitment and not a prediction of typical results. No proof, screenshots, or evidence of use are required.
60-Day Money-Back Guarantee
If you are not happy with your Pixlico products for any reason, contact us within 60 days of delivery and we will refund your order in full.
- No proof required. You do not need to show reviews, screenshots, or usage.
- No questions asked. "It is not for me" is reason enough.
- No return needed in most cases. For standard orders we usually do not ask you to ship anything back. For larger orders (bulk packs and team orders), we may ask you to return the unused units with a prepaid return label that we provide.
To request a refund, email support@pixlico.com with your order number. Refunds are issued to your original payment method within 5 to 10 business days of approval. We approve requests within 24 to 48 business hours.
Lifetime Hardware Warranty
Every Pixlico card, stand, and badge is covered for life against defects and failure. If your Pixlico ever stops scanning, cracks under normal use, or fails in any way, we will send you a free replacement, programmed and ready to use. Just email us a short description (a photo helps but is not required) and your order number.
The warranty covers normal business use. It does not cover loss or theft, but if that happens, write to us anyway and we will find a fair solution.
Damaged or incorrect orders
If your order arrives damaged, incomplete, or different from what you ordered, contact us within 30 days of delivery and we will send a replacement or refund you immediately. You do not need to return the incorrect item.
Late or missing refunds
If you have not received an approved refund after 10 business days, first check with your bank or card issuer, as processing times vary. If it still has not arrived, contact us at support@pixlico.com and we will trace it with our payment processor.
Contact
Pixlico Support: support@pixlico.com. We reply within 24 to 48 hours on business days.