Shipping policy

Shipping Policy

This policy applies to all orders placed on the Pixlico store.

Free US shipping

Shipping is free on all orders within the United States. No minimum order value and no hidden fees at checkout.

Processing time

Orders are processed within 1 to 2 business days (Monday through Friday, excluding US holidays). Every Pixlico product is programmed and quality checked before it ships, so it works the moment it arrives.

Delivery time

Standard US delivery takes 4 to 7 business days after dispatch. You will receive a shipping confirmation email with a tracking number as soon as your order is on its way.

Delivery estimates are typical timeframes, not guarantees. Carrier delays, weather, and peak periods can occasionally add time.

International shipping

We currently ship within the United States only. International shipping is planned. If you are outside the US, email support@pixlico.com and we will let you know when we can deliver to your country.

Lost, late, or damaged packages

If your tracking has not moved for more than 5 business days, or your package arrives damaged, contact us at support@pixlico.com. We will send a free replacement or issue a full refund. Every order is also covered by our 60-Day Money-Back Guarantee.

Incorrect address

Please double check your shipping address at checkout. If you notice a mistake, email us as soon as possible and we will correct it before the order ships. If a package is returned to us because of an incorrect address, we will reship it to you at no charge.

Contact

Pixlico Support: support@pixlico.com. We reply within 24 to 48 hours on business days.